MelanieWAsilewski Hi, I am having trouble accessing my account with all of my sketches loaded in. When I click on subscription in the app the only option says “redeem a code”. Can you help me access my account please?
desimon MelanieWAsilewski Hi Melanie, the subscription is related with your Apple ID. Be sure to be connected with your Apple ID Account in your device to restore your projects and subscription plan.
MelanieWAsilewski Trying to respond here again. It seems like it is connected to my Apple ID because it is letting me create new sketches so it must be recognizing my subscription. Is there someone I can speak with on the phone?
desimon MelanieWAsilewski Hi Melanie, send an email to app@pretatemplate.com with your issue. We will continue the support there. Thank you.
Elisabeth Hello! I have the same problem. Please, could you help me? The support team is not responding, and I haven’t had access for a week. Should I cancel my subscription?
desimon Elisabeth Hi Elisabeth, This is an known bug for some of our users, this week a update will be released fixing this, check the App Store for the version 3.10.2 of the app.
Aubree I have registered the 7 days free trial package but the system charge me $588 immediately. Please refund the amount.
Shane Hello, I am from China, somehow I can not subscribe through AppleStore, the loading icon just keeps on spinning. I've tried VPN and everything possible, can someone tell me why I cannot subscribe?
Loyola l am having substantial bug issues. When I paint something it will glitch and shutdown. After that when I open the app again every photo I’ve worked on won’t load 🙁 Please help!
Tunee Hey team, I took annual subscription on my iPad, I just updated my application but now I couldn’t open my app, can you kindly troubleshoot the issue immediately
desimon Tunee Hello Tunee, sorry to hear that you having trouble with the new update. The first things to try is close the app completely and reopen it to see if it start syncing your projects. Another try is restarting your device. We’re on it, trying to track down that bug causing the issue.
hayleylovesplaid There was just a black screen when I clicked on the app post-update, nothing would load even after giving it a few minutes. Update: I closed all other apps and I was able to open the app & start the very slow process of loading all my past projects.
desimon hayleylovesplaid Hello Hayley, thanks so much for your feedback! We’re on it, trying to track down that bug causing the issue, and your insights are a huge help.
zahanamoret111 I don’t have a subscription but the app seems to be forcing me to get one. I can’t leave the screen that suggests a subscription to me as there is no ‘x’ button anywhere on the screen. It’s as though I must pay to must pay to access my gallery now. What’s that about?
desimon zahanamoret111 You can try the app, getting a free trial of one week. Cancel anytime, even in the trial period, if you don't want to continue with the plan that unlocks all the face templates and awesome color palettes. After that, the app will continue with only one free template and three free color palettes.
