Problems with my subscription

helene

Why subscribe to Prêt-à-Template?

By subscribing to Prêt-à-Template, you get full access to all our templates, patterns, drawing tools. You are also contributing to the development of the Prêt-à-Template project, receiving regular updates of new content and features. Check out our Subscription page to learn more.

How do I get charged?

Your subscription will be charged directly to your Apple Account once you confirm the purchase, or at the end of your free trial. Subscriptions automatically renew for the same price and duration period (one month/three months/one year), unless auto-renew is turned off at least 24-hours before the end of the current period.

How do I cancel my subscription?

You can cancel your subscription or free trial anytime. The Prêt-à-Template team cannot cancel or change your subscription, only you can manage it on your device.

Here’s how: open the Settings app, tap your name, then Subscriptions. Tap Prêt-à-Template and then Cancel Subscription or Cancel Free Trial. If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.

If you need further information, please visit: http://support.apple.com/kb/ht4098

Can I change my subscription plan?

Yes! Open the Settings app, tap your name, then Subscriptions. Tap Prêt-à-Template and choose your new subscription plan out of the options available.

Check this link if you need any help: https://support.apple.com/kb/HT204939

How do I restore my subscription?

Tap “Restore Purchase” on the Subscription screen, or go to Subscribe Now on the app’s menu and tap “Restore Purchase”.

If you’re having trouble restoring your purchases, contact our support.

What happens to my sketches if I cancel my subscription?

If you cancel your subscription, all your sketches will remain in your gallery, including templates and patterns you have used in them. You can keep drawing and modifying them, however you’ll only be able to access selected free features.

How can I get a refund?

The Prêt-à-Template team cannot directly refund you. To request a refund, go to Apple's Report a Problem and choose the option “Request a refund”.

Visit this link to learn more: https://support.apple.com/kb/HT204084

sweatherall34

I subscribed thru my iPhone. I have the 3month subscription. It’s suppose to be unlimited but for some reason when I clicked on the puzzle look onto one of the forms it’s asking me to subscribe again. Why? I need this fixed or I will be unsubscribing.

desimon

sweatherall34 Hi, do you try to restore purchase on the Subscription screen?

Tap “Restore Purchase” on the Subscription screen, or go to Subscribe Now on the app’s menu and tap “Restore Purchase”.

rosawildex

desimon I have tried this, it doesn’t work… do you know if there is anything else I can do

desimon

rosawildex Hello,

Earlier this week, we had problems with our server, so the subscriptions were not validating.

We fixed the issue, and your app should now have all functions available.

You don't need to delete or re-subscribe. If your subscription is active, your app has all functions enabled now.

On the subscription screen, try to click on the "Restore Purchase" button to force enable your subscription.

Sorry for this issue.

Best.

Jmink

I have the same issue. I just subscribed and everytime i select a template I am asked to subscribe

desimon

Jmink Hi, did you try the step I posted above?

Gigelle

Please my subscribed to the app and she did the unlimited access which has family plan. she has shared her subscription with me but every time I try to use the app they take me back to the subscribe icon, what do I do?

MelanieWAsilewski

Hi, I am having trouble accessing my account with all of my sketches loaded in. When I click on subscription in the app the only option says “redeem a code”. Can you help me access my account please?

desimon

MelanieWAsilewski Hi Melanie, the subscription is related with your Apple ID. Be sure to be connected with your Apple ID Account in your device to restore your projects and subscription plan.

MelanieWAsilewski

Trying to respond here again. It seems like it is connected to my Apple ID because it is letting me create new sketches so it must be recognizing my subscription. Is there someone I can speak with on the phone?

desimon

MelanieWAsilewski Hi Melanie, send an email to app@pretatemplate.com with your issue. We will continue the support there. Thank you.

Elisabeth

Hello! I have the same problem. Please, could you help me? The support team is not responding, and I haven’t had access for a week. Should I cancel my subscription?

desimon

Elisabeth Hi Elisabeth,

This is an known bug for some of our users, this week a update will be released fixing this, check the App Store for the version 3.10.2 of the app.

Aubree

I have registered the 7 days free trial package but the system charge me $588 immediately. Please refund the amount.

desimon

Aubree https://community.pretatemplate.com/d/16-problems-with-my-subscription

Shane

Hello, I am from China, somehow I can not subscribe through AppleStore, the loading icon just keeps on spinning. I've tried VPN and everything possible, can someone tell me why I cannot subscribe?

Loyola

l am having substantial bug issues. When I paint something it will glitch and shutdown. After that when I open the app again every photo I’ve worked on won’t load 🙁 Please help!